Guarantee:
UrnsForCremation.com warrants its products to the original purchaser and will repair or replace, at its option, any product or parts of the product or accessories covered under this warranty which, upon receipt and its examination, proves to be defective in workmanship or materials. Proof of purchase will be required.
In other words, our guarantee is fair and simple---if you get an urn and decide you don't like it, you can return it, as long as it is in resalable condition. Cremation urns that have been personalized or custom made cannot be returned. If your cremation urn is damaged when it arrives or if we personalized it with the wrong information, your cremation urn will absolutely be replaced at no cost to you--this is our guarantee!!!
Cancellations:
Orders for non-personalized cremation urns may be canceled within 24 hours of placing the order.
Refunds:
Customers may return any non-personalized item for refund or replacement by notifying us at contactus@UrnsForCremation.com within seven (7) days of receipt of the shipment. The email should provide us with a brief description of the reason for the return. A refund authorization will be issued to the customer within one business day and will include full and specific instructions so as to expedite the item’s return.
The purchase price, minus shipping and handling, will be credited to the form of payment used with the initial purchase. A copy of the credit memo and confirmation of refund will be emailed to the address provided or will be sent by U.S. Mail if no email address available.
All items must be returned in their original condition sufficiently protected from damage and in their original packaging and shipping containers with copies of any packing list or invoice and a copy of the refund authorization form previously provided. Customer is responsible for return shipping charges and must prepay shipping with a form of tracking and insurance included. If the item is damaged or in any way found not to be in its original condition, the item may be returned to the customer or be subject to a 20% restocking fee.
If the damage is the result of mishandling by the common carrier used to return products, customer is responsible for filing any and all claims with carrier.
We take extreme precautions to insure that personalization is completed to the customer’s exact specification. It is the customer’s responsibility to provide accurate information free from typographical errors. If a personalization error is found to be our fault, we will make every effort to replace the product in a timely manner to meet with the exact specifications of customer’s original request. Errors in personalization must be reported within 24 hours of receipt.
